Privacy Policy

Business Builder website is owned by Drivepole.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Business Builder, which also provides the reasons why we must collect certain data about company. Therefore, you must read this Privacy Policy before using Business Builder website.

Welcome to Drivepole. Our Service Policy is designed to ensure clarity and consistency in how we deliver IT services to our valued clients. This policy outlines our commitment to service quality, client support, and the terms under which our services are provided.

Scope of Services

offers a range of IT services including but not limited to:

  • IT Support and Help Desk Services

  • Network and Infrastructure Management

  • Software Development and Integration

  • Cybersecurity Solutions

  • Cloud Services

  • IT Consulting and Strategy

Detailed descriptions of each service are available on our website [website URL] or upon request.

Service Delivery

  • Service Levels: We are committed to delivering services in accordance with the agreed Service Level Agreements (SLAs). SLAs specify the expected response and resolution times for different types of service requests.

  • Quality Assurance: We employ best practices and industry standards to ensure the quality and reliability of our services. Regular reviews and updates to our processes are conducted to maintain high standards.

  • Customization: Services can be customized based on client requirements. Any changes or additions to the standard service package will be documented and agreed upon in writing.

Client Support

  • Support Channels: Clients can reach our support team via phone, email, or our online support portal. Contact details are provided in the client onboarding documentation and on our website.

  • Support Hours: Our standard support hours are [Support Hours, e.g., Monday to Friday, 9 AM to 6 PM]. After-hours support is available for critical issues as outlined in the SLA.

  • Response Time: We aim to respond to support requests within [Response Time, e.g., 1 hour] during business hours. For urgent issues, we prioritize based on severity as defined in the SLA.

Client Responsibilities

  • Information Provision: Clients are required to provide accurate and timely information necessary for the delivery of services. This includes access to systems, detailed descriptions of issues, and any other relevant data.

  • Compliance: Clients must ensure that their use of our services complies with all applicable laws and regulations. Drivepole is not responsible for any legal issues arising from non-compliance.

Billing and Payment

  • Billing: Services are billed according to the terms outlined in the Service Agreement. Invoices are issued [Billing Frequency, e.g., monthly] and are payable within [Payment Terms, e.g., 30 days] of the invoice date.

  • Late Payments: Late payments may incur interest charges as specified in the Service Agreement. Continued failure to pay may result in suspension or termination of services.

Confidentiality and Data Protection

  • Confidentiality: We commit to maintaining the confidentiality of all client information and data. Access to client data is restricted to authorized personnel only.

  • Data Protection: [Your IT Company Name] adheres to data protection laws and regulations. We implement appropriate security measures to safeguard client data.

Termination of Service

  • Notice Period: Either party may terminate the service agreement with [Notice Period, e.g., 30 days] written notice. Termination procedures and final billing details will be handled as per the Service Agreement.

  • Service Disruption: In the event of service disruption, we will make every effort to restore services promptly. Compensation for service interruptions will be provided in accordance with the SLA.

Dispute Resolution

  • Resolution Process: Any disputes arising from the service agreement should be addressed initially through informal discussions. If unresolved, disputes will be handled according to the procedures outlined in the Service Agreement.

Policy Updates

Drivepole reserves the right to update this Service Policy as needed. Clients will be notified of any significant changes.

Contact Information

For questions or further clarification regarding this Service Policy, please contact us at:

  • Email: Your Email Address

  • Address: All cities around world

Thank you for choosing Business Builder Drivepole. We look forward to serving you.